Refund Policy
1. Definitions
"Software" — The Simple Store application and any associated modules, updates, web portal, or services.
"Subscription" — Time-limited access (monthly, annual, or other term).
"License" — A non-exclusive, non-transferable right to use the Software under the End User License Agreement (EULA).
"Refund" — A monetary reversal of a completed transaction in whole or in part.
"Defect" — A reproducible technical issue materially preventing core advertised functionality when used under supported system requirements.
2. General Principle
This Refund Policy ("Policy") explains how we approach refund requests for licenses, subscriptions, and services associated with the Simple Store application ("Software"). Our goal is to be clear and fair, while protecting the integrity of our platform and sustaining ongoing development. If something isn’t working as expected, we’re here to help.3. Eligibility Window
- Perpetual License Purchases: Please submit any refund request within 7 calendar days of purchase.
- Monthly Subscriptions: Refunds are not offered once the billing period has begun. You can cancel anytime to prevent renewal.
- Annual / Multi‑Period Subscriptions: Refunds may be issued for unused full months remaining on the prepaid term. Refunds take effect after the current monthly billing cycle ends, exclude the month in progress, and are calculated from the original prepaid amount attributable to the remaining full months.
- Extensions, add‑ons, or usage‑based fees are strictly non‑refundable once provisioned.
Because Simple Store provides immediate digital access, we’re generally unable to offer refunds after activation, except where outlined below or required by law. While we can’t accommodate buyer’s remorse or unsupported setups, we’re always happy to troubleshoot and guide you toward a great outcome.
4. Non-Refundable Items
- Setup, onboarding, consulting, training, or customization fees.
- Promotional, discounted, bundled, or beta access purchases.
- Feature requests, roadmap prioritization fees, or expedited support.
- Third‑party components or services procured on your behalf.
- Auto‑renewed subscription periods already started prior to cancellation notice.
5. Technical Defects
In the rare event of a material Defect, you must:
- Notify us in writing within the eligibility window.
- Provide a clear description, reproduction steps, environment details (OS, version, browser), and logs if requested.
- Allow a reasonable remediation period (minimum 10 business days).
If the Defect cannot be reasonably mitigated and materially prevents advertised baseline inventory, transaction, or reporting functionality under supported conditions, a full or partial refund may be granted at our discretion. Cosmetic issues, performance differences on underspecified hardware, or incompatibilities with unlisted environments do not qualify.
6. Process
- We may request identity or ownership verification.
- Evaluation typically completes within 1-3 business days; complex cases may require longer.
- If approved, refunds are processed to the original payment method only. Alternative destinations are not supported.
- Contact us through our official support channel with your order ID, purchase email, and a brief summary.
- We may ask for verification to protect your account and payment details.
- We’ll usually respond within 1–3 business days; complex reviews may take a bit longer.
- If approved, refunds are returned to the original payment method.
- Failure to follow published documentation or minimum system requirements.
- Unsubstantiated claims without reproducible evidence.
- Prior history of excessive refund or dispute requests.
- Clear indications of misuse, data tampering, or attempts to bypass licensing.
- Use outside published documentation or minimum system requirements.
- Requests we’re unable to reproduce or verify.
- Patterns of excessive refund or dispute requests.
- Requests submitted outside the time limits described above.
If you encounter a material issue that prevents you from using core features, please: If we’re unable to reasonably resolve a qualifying issue that materially prevents advertised baseline inventory, transaction, or reporting functionality under supported conditions, a full or partial refund may be considered at our discretion. Cosmetic differences, performance on underspecified hardware, or unlisted environments don’t typically qualify.
Chargebacks: Opening a payment dispute can interrupt service and delay resolution. Reaching out to us first lets us help quickly and keep your access uninterrupted.
9. Data and Downgrades
Upon refund approval (if any), we reserve the right to revoke license keys, disable account modules, restrict API calls, and schedule deletion of hosted derivative data. You are responsible for initiating any exports prior to termination. Downgrading plans does not trigger any refund of differential amounts.
When you cancel, your plan remains active through the end of the current paid period. For term (annual or multi‑period) subscriptions, any approved refund applies only to remaining full months per Section 3; the month in progress is not refundable. Reactivation may reflect current pricing.
10. Fraud & Abuse Prevention
We actively monitor anomalous usage, automated scraping, bulk test account creation, and suspicious refund behavior. Detected abuse voids eligibility and may be escalated to payment processors, platforms, or applicable authorities where justified.
If a refund is approved, we may revoke license keys, disable modules, limit API access, and schedule deletion of hosted derivative data as part of the process. We recommend exporting any needed data before termination. Downgrading plans doesn’t generate a refund of any difference.
11. Limitation of Liability
Refunds, when granted, constitute the sole and exclusive remedy for qualifying issues. We disclaim indirect, incidental, consequential, punitive, special, or lost profit damages to the maximum extent permitted by law. Some jurisdictions do not allow limitations; statutory rights prevail where required.
To protect all customers, we monitor for unusual activity (for example, bulk test accounts or automated scraping). Confirmed abuse can affect eligibility and, where appropriate, may be escalated to platform partners or authorities.
12. Stateless Integrations
Integrations with external accounting, analytics, or fulfillment systems are provided on a best-effort basis. Failures, API changes, throttling, or policy modifications by third parties do not establish refund grounds.
If a refund is granted, it is the sole and exclusive remedy for qualifying issues. To the maximum extent permitted by law, we are not responsible for indirect, incidental, consequential, punitive, special, or lost profit damages. Some jurisdictions do not allow limitations; where required, statutory rights will prevail.
13. Policy Changes
We may modify this Policy prospectively. Continued use after the effective date signifies acceptance. Material changes will be highlighted for a reasonable notice period.
Integrations with external accounting, analytics, or fulfillment systems are provided on a best‑effort basis. Third‑party API changes, throttling, policy updates, or outages typically won’t qualify for refunds.
14. Legal Compliance
Nothing herein diminishes mandatory consumer protections or statutory warranty rights that apply under governing law. Where this Policy conflicts with non-waivable rights, those rights supersede the conflicting portion only.
We may update this Policy going forward. We’ll highlight material changes for a reasonable time, and continued use after the effective date means you accept the updated terms.
15. Contact
To initiate an inquiry: support@cxi.mk (replace with active address). Include “Refund Request” in the subject line.